Attachment Support Options

The BlackBerry OS version running on a device determines your attachment support options.

      BlackBerry OS v7.0 and later come with Documents To Go® Premium Edition, which includes Word To Go®, Sheet To Go®, Slideshow To Go®, and PDF To Go®.  These applications allow you to view attachments in their native file format and also provide editing tools allowing you to work with Word, Excel, and PowerPoint files directly on the smartphone.  The device must be running NotifyLink for BlackBerry 4.6.3 or later and be synchronizing with a 4.7.x or 4.6.x NotifyLink Enterprise Server.

      BlackBerry OS v4.5.0 – 6.x come with DataViz® Documents To Go® Standard Edition, which includes Word To Go®, Sheet To Go®, and Slideshow To Go®.  These applications allow you to view attachments in their native file format and can be used if the device is running NotifyLink for BlackBerry 4.6.3 or later and is synchronizing with a 4.7.x or 4.6.x NotifyLink Enterprise Server
To install or upgrade your Documents To Go application, follow instructions outlined in our Knowledge Base article.

Note:  The Standard Edition does not include PDF To Go®, nor does it provide attachment editing capabilities.  Upgrade to BlackBerry OS v7.0, which includes these features, if it is available for your device.  Users may also purchase the Documents To Go® Premium Edition, or another application such as BeamReaderTM, for native PDF viewing.

      Older devices operating on BlackBerry OS versions less than 4.5 have limited attachment support, but can run BeamReader for enhanced PDF viewing.  This application can be used if the device is running NotifyLink for BlackBerry 4.6.6 or later, BlackBerry OS v4.2.1–7.0, and is synchronizing with NotifyLink Enterprise Servers version 4.6.2 or greater.

      Note for DynoPlex Users:  With NotifyLink for BlackBerry device client version 4.7.x, users can still use and will have an option to download the DynoPlex attachment viewing application if they are still synchronizing with a 4.6.x version of the NotifyLink Enterprise ServerPlease note that support for DynoPlex applications will end with NotifyLink Enterprise Server upgrades to version 4.7.x. See the archived 4.6 version of the NotifyLink for BlackBerry user guide for information on DynoPlex.

  

 

Email Attachment Functionality

NotifyLink BlackBerry Client Version

NotifyLink Server Version

BlackBerry OS Version

3rd Party Application

Attachment Type

4.7.x

4.7.x

Or

4.6.x

4.5 - 7.0

DataViz -
Documents To Go®
Standard

Documents To Go® Premium

 

BeamReaderTM

DOC, XLS, PPT, DOCX, XLSX, PPTX

 

PDF, DOC, XLS, PPT, DOCX, XLSX, PPTX

 

PDF

4.6.6 or later

4.6.2 – 4.7.x

4.5* - 6.0

BeamReaderTM

PDF

4.6.3 or later

4.7.x

Or

4.6.x

4.5 – 6.0

DataViz -
Documents To Go®
Standard

Documents To Go® Premium

DOC, XLS, PPT, DOCX, XLSX, PPTX

 

PDF, DOC, XLS, PPT, DOCX, XLSX, PPTX

4.6.3 or later

4.7.x

Or

4.6.x

4.3 – 6.0

Any software that supports file types downloaded through the device file system.

Any file type that can come in an email message: WAV, MP3, etc.

4.6.x  - 4.7.x

4.6.x

4.2.1-6.0

DynoPlexTM  2

(See note for DynoPlex users above.)

DOC, XLS, PPT, PDF, DOCX, XLSX, PPTX, VCF, TXT, BMP, JGP, GIF, PNG

*BeamReader will work on BlackBerry OS v4.2.1– 6.0, however, Documents To Go is only available with OS version 4.5 and greater.  For the fullest attachment viewing support, it is best to update to the highest OS version available for your device. (OS v7.0 comes with Documents To Go® Premium.)

 

Determine What Attachment Support Software You Need

 

I only view attachments.  

Office and image file attachments can be viewed with the native applications that are available with BlackBerry OS v4.5 – 7.0 (Documents To Go, Standard Edition or Documents To Go, Premium Edition). 

I want to create, edit, or save changes to attachment files.

BlackBerry OS 7.0 comes with Documents To Go, Premium Edition, which gives you this functionality.  The Documents To Go, Standard Edition that comes with OS versions 4.5 – 6.0 does not provide attachment editing capabilities.  You should upgrade your OS version to 7.0 or higher, or purchase and install an attachment editing application, like Documents To Go, Premium Edition.

I view .pdf attachments

BlackBerry OS 7.0 comes with Documents To Go, Premium Edition, which gives you this functionality.  The Documents To Go, Standard Edition that comes with OS versions 4.5 – 6.0 does not provide .PDF viewing capabilities.  You should upgrade your device to OS version 7.0 or higher, or purchase and install a PDF viewing application, like Documents To Go, Premium Edition or BeamReader.  See Installing and Activating BeamReader.

See Knowledge Base article for instructions on installing or upgrading your Documents To Go application.