Authentication Failure

 

Authentication Failure:  Due to Device Denying the Connection

The remedy:

1.  From the device Home screen select Options > Security Options > Firewall.

2.  From the menu, select Reset Settings.

3.  Begin the NotifyLink registration again.

 

 

Authentication Failure:  Due to an Incorrect Password

When authentication fails due to an incorrect password, a dialog prompting the user to enter their authentication password appears.  The current password is displayed, but masked with asterisks.

                   Authentication Password

                   ********l

The remedy:

1.  Verify your authentication password.  You can check the authentication password for your account from the NotifyLink Client Web.  Choose General > Security.

2.  Change the password if it does not meet the specifications listed:

It must be 8 characters in length

It can only contain the characters: A-Z, a-z, 0-9, and # * ( ) - + / : ' " @ ? ! , .

3.  Delete the current password (masked with asterisks) and reenter the correct password.