Authentication Failure: Due to Denying the Connection
The remedy:
1. From the Home screen select Options > Firewall.
2. From the pull down menu, select Reset Settings.
3. Begin the NotifyLink registration again.
Authentication Failure: Due to an Incorrect Password
Recognizing the Failure: When authentication fails due to an incorrect password, a dialog prompting the user to enter their authentication password appears. The current password is displayed, but masked with asterisks.
Authentication Password
********l
The remedy:
1. Verify your authentication password. You can check the authentication password for your account from the Client Web. Choose General > Security.
2. Change the password if it does not meet the specifications listed:
Must be 8 characters in length
Can only contain the characters: A-Z, a-z, 0-9, and # * ( ) - + / : ' " @ ? ! , .
3. Delete the current password (masked with asterisks) and reenter the correct password.