Log Settings

Log Settings are for debugging and troubleshooting.  Enabling the settings may impact the performance of NotifyLink and should, therefore, be done only at the direction of a Technical Support representative.

 

 

Help 2This settings option has User Assistance  
 Select Show Help from the menu to display help text.

 

1.  Select the NotifyLink icon from the Home screen.

2.  From the message list menu, select Preferences > Log Settings.

3.  Check the box next to Enable Logging to turn logging on.  Logs will be written to your SD Card if you have one installed on the device. 

4.  Select Save from the menu.

 

Sending Log Files

Attach the log files to an email and send them to Technical Support for review.

Navigate to the log files: media card/BlackBerry/ NotifyLogFiles

•      Each day has its own log and is named using the following format:  YYYYMMDD.txt.
Example:  a log for April 23, 2012 is 20120423.txt

•      Files for the most recent seven (7) days are stored.  If logging was enabled on Monday, April 23, 2012 and is allowed to run all week long, the log for Monday, April 30, 2012 will overwrite the previous Monday’s log.

Combine all of the logs into one .zip file and email in to Support.