Over-the-Air Installation
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In this section: |
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Requirements |
Requirements:
• BlackBerry device with BlackBerry OS 4.0 or later.
Check the OS version on your device by selecting Options > About from the device’s main screen.
• “IPPP for BIBS” service book for the Internet Browser (a protocol for BlackBerry Internet Browsing Service). Presence of this service book indicates that the carrier supports BlackBerry Internet Service (BIS), which is required for over-the-air downloads.
Check for this service book by selecting Options > Advanced Options > Service Books.
Considerations:
• Time Requirements. The application download takes several minutes to complete. The amount of time that the download takes depends on a variety of factors including carrier, network type, network coverage, device type and the number of optional applications that are installed. Varying with these factors, times observed during testing ranged from 10 to 30 minutes.
• Wireless Coverage. Ensure that you remain in an area of good data coverage while you are downloading the application. This helps to prevent network errors, which would require you to restart the download process.
• Nextel 7510 or 7520 devices. These devices require a special procedure for getting the Internet Browser on the device:
o Register the handheld by going to Options on the main screen and selecting Host Routing Table. Then select Register Now from the menu.
o After registration, confirm that the IPPP for BIBS service book was received.
o If it was received, but you still do not see the Internet Browser icon you may need to upgrade your handheld software to the latest version.
• Backup your device before beginning. If your device contains information such as Contacts, Calendar events, Tasks, or messages that you do not wish to lose, backup your device before you begin the installation process.
• Create BIS Email Accounts before you install NotifyLink. On new devices, create your BIS Email account before you install NotifyLink. See NotifyLink knowledge base article #731 for details.
OTA Installation/Upgrade Instructions:
Follow these instructions to install or upgrade:
• the NotifyLink application
• the Optional File System / SD Card Support application (for devices equipped with SD Card memory).
• attachment viewing/editing applications
NOTE: Please note that though the Optional File System / SD Card Support application is available, it will NOT be fully functional until the release of NotifyLink Enterprise Server, edition 4.6.0.
Devices running BlackBerry OS v4.0.2 or later utilize the Notify BlackBerry Installer program, which is downloaded to the device and used to install the NotifyLink Client and optional applications. Complete only step one if you are using BlackBerry OS v4.0.0. Complete both steps if you are using Blackberry OS v4.0.2 or later.
Step 1: Download the Notify BlackBerry Installer (BlackBerry OS v4.0.2 or later).
Download NotifyLink and any optional attachment viewing/editing applications (BlackBerry OS v4.0.0).
1. Open the Internet Browser or Browser on the device and select Go To… from the browser menu. Enter the URL http://notifylink.notify.net/ota.asp and press OK.
2. Select the BlackBerry Devices link.
3. Select software for devices with BlackBerry OS v4.0.2 or BlackBerry OS v4.0.0.
• For BlackBerry OS v4.0.2 or later: The Notify BlackBerry Installer application page displays.
• For BlackBerry OS v4.0.0: The web page lists the Optional Applications. Select any viewer/editor applications you wish to include in your download.
4. Select the Download button. A bar showing the download progression displays.
5. If you have downloaded viewer or editor applications for OS v4.0.0, you will be prompted to reset the device. Select Reboot from the dialog.
Step 2: For BlackBerry OS v4.0.2 or later, using the Notify BlackBerry Installer, download and install:
• the NotifyLink application
• the Optional Filesystem/SD Card Support application (for devices equipped with SD Card memory)
• any optional attachment viewing/editing applications you need
1. Open
the Notify BlackBerry Installer located on the BlackBerry Device’s
desktop. 
2. Select Check for Updates to access the server and check for the latest versions of the NotifyLink applications.
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3. Enter your NotifyLink registration email address and select OK. This is the address associated with your email account on the server and the address with which you will register the device after installation.
• Your NotifyLink user account, which references this email address, must be registered and active on the server before you can download.
• Registration Email can also be updated by choosing the Advanced option on the Notify BlackBerry Installer menu.
4. Place a check in the box beside the application(s) you wish to download and install.
5. Select Continue from the installer screen or Perform Updates from the menu to begin downloading.
6. When the download is complete, reset the device.
7. You are now ready to register the device. See Registering Your Device.
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A note about the File System / SD Card Support application Some devices may be equipped with a native security policy that prevents NotifyLink from automatically making a connection when SD Card Support software is installed. If you experience a continuous popup dialog each time NotifyLink attempts to connect, your device may be so equipped and it may be necessary to uninstall the File System /SD Card Support application. The dialog reads as follows: “NotifyLink has attempted to open a connection inside your firewall and outside your firewall which is not allowed by your IT Policy.” See Knowledge Base article 893 for more information and instructions for uninstalling the application. |
OTA Installation Troubleshooting:
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Problem |
Cause and Solution |
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“Error 903: Loss of service” |
The connection between the device and server was interrupted during the download. Ensure that the device is in a good data coverage area and download the application again. |
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“Error 907: Invalid Jar” |
One of the modules downloaded is invalid. This is usually caused by a network error during the download process. Ensure that the device is in a good data coverage area and download the application again. |
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“Insufficient space for application” |
There is not enough free memory to download and install the applications that were selected. Free up some memory by deleting unneeded email, calendar/contact/task items, or applications. See Removing Applications from the Device. |
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When I go to the download page I get an error stating: “You must use the Internet Browser on your BlackBerry device to download this application.” |
The BlackBerry Internet Browser on your BlackBerry device is the only browser that can download the application. If a different browser is used to access the download page, this message is displayed along with the “User Agent” header that your browser sent to the page. |
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NotifyLink application does not open when I click on the NotifyLink icon. |
You did not reset the device after installation completed. Reboot the device. |
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One of the DynoPlex applications is not available after installation. |
You did not reset the device after installation completed. Reboot the device. |