Over-the-Air Installation

 

Before you Begin Over-the-Air Installation

•      Review the NotifyLink Device Client Requirements section thoroughly.

•      Create other personal Email accounts (BIS accounts such as, gmail, aol, yahoo, etc.) and delete the CICAL service book(s) from the device before you install NotifyLink.  This is a key step in avoiding calendar synchronization issues later.  See knowledge base article #314 for details.

•      Disable the Encryption (≥OS v5.0) or Content Protection (<OS v5.0) option on your BlackBerry as it will prevent NotifySync from accessing the Contact, Calendar, and Task information stored on the device.  Access these settings from the BlackBerry Home screen.

o  For OS versions ≥5.0  Select Options > Security Options > Encryption and disable the Device Memory option.

o  For OS versions <5.0 Select Options > Security Options > General Settings and disable Content Protection.

•      Set the device to the language of your choice prior to installing NotifyLink (Options > Language).  Doing so will ensure a more complete language conversion.

•      Backup your device.  If your device contains information such as Contacts, Calendar events, Tasks, or messages that you do not wish to lose, backup your device before you begin the installation process.

•      Security Prompts.  After the installation is completed and you have rebooted your device, you will see several security prompts which ask you to give the NotifyLink application permission to run. 
For any NotifyLink related security prompt:  Check the box titled, Do not ask again and select the Allow button.

 

Considerations for Over-the-Air Installation

•      Check your device for the “IPPP for BIBS” service book for the Internet Browser (a protocol for BlackBerry Internet Browsing Service).  Presence of this service book indicates that the carrier supports BlackBerry Internet Service (BIS), which is required for over-the-air downloads.
Check for this service book by selecting Options > Advanced Options > Service Books.

•      Time Requirements. The application download takes several minutes to complete.  Download time may vary depending upon: carrier, network type, network coverage, device type, or the number of optional applications that you install.  Times observed during testing ranged from 10 to 30 minutes.

•      Wireless Coverage.  Ensure that you remain in an area of good data coverage while you download the application.  This helps to prevent network errors, which would require you to restart the download process.

 

OTA Installation/Upgrade Instructions

The installation procedure includes downloading the Notify BlackBerry Installer software to the device and using it to install the NotifyLink Client and optional applications.

 

Step 1:  Download the Notify BlackBerry Installer.

1.  Open the Internet Browser or Browser on the device and select Go To… from the browser menu.  Enter the URL http://notifylink.notify.net/ota.asp and press OK.

2.  Select the BlackBerry Devices link.

3.  Choose the Notify BlackBerry Installer software and select the Download button.  A bar showing the download progression displays.

 

Step 2:  Using the Notify BlackBerry Installer, download and install:

•  the NotifyLink application

•  any optional attachment viewing/editing applications you need

1.  Open the Notify BlackBerry Installer located on the BlackBerry Device’s desktop. 

2.  Select Check for Updates to access the server and check for the latest versions of the NotifyLink applications.

3.  Place a check in the box beside the application(s) you wish to download and install.

4.  Select Continue from the Installer screen or Perform Updates from the menu to begin downloading.

5.  When the download is complete, reset the device.  Allow all security prompts which ask you to give the NotifyLink application permission to run.

6.  You are now ready to register the device.  See Registering Your Device.

 

Step 3:  Move Notify Icons to the Home screen for easy access (optional)

Move an icon

1.  Locate the NotifyLink and Notify BlackBerry Installer icons in the Applications or Downloads folder.

2.  Highlight an icon and press the Menu button.

3.  Click Move to folder, then click Home.

4.  Repeat for the other icon.

Reposition an icon

1.  Highlight the Notify icon and press the Menu key.

2.  Click Move.

3.  Roll the trackball to the new location.

4.  Click the trackball to paste the icon in its new position.

 

 

OTA Installation Troubleshooting

 

Problem

Cause and Solution

“Error 903: Loss of service”

The connection between the device and server was interrupted during the download.  Ensure that the device is in a good data coverage area and download the application again.

“Error 907: Invalid Jar”

One of the modules downloaded is invalid.  This is usually caused by a network error during the download process.  Ensure that the device is in a good data coverage area and download the application again.

“Insufficient space for application”

There is not enough free memory to download and install the applications that were selected.  Free up some memory by deleting unneeded email, calendar/contact/task items, or applications.  See Removing Applications from the Device.

When I go to the download page I get an error stating: “You must use the Internet Browser on your BlackBerry device to download this application.”

The BlackBerry Internet Browser on your BlackBerry device is the only browser that can download the application.  If a different browser is used to access the download page, this message is displayed along with the “User Agent” header that your browser sent to the page.

NotifyLink application does not open when I click on the NotifyLink icon.

You did not reset the device after installation completed.  Reboot the device.