PIM Load

Performing an over-the-air (OTA) PIM Load from your device allows you to download all (new and existing) PIM items from the server.  You can choose to have them replace the items on the device or merge them with the items on the device.  The result, in both cases, is that PIM items on the server and device match.  You can choose to load one, some, or all of the PIM types (calendar, contacts, tasks).

In addition to performing a PIM load at registration, the option is available on the message list menu giving you the ability to initiate a load type synchronization at any time.  PIM Loads can be useful, for example, if you have experienced hardware issues that have resulted in an interruption of service.  In these cases, it is often best to use the Replace Device Items option to resynchronize the device with the server and avoid duplication of items.

Merging Items – Choosing to merge items will send items on the device to the server and download items from the server to the device.

When you register a device with NotifyLink, you are automatically prompted to do a PIM Load.  The Merge Items option may be best suited for this scenario since when you are registering with NotifyLink for the first time, there may be contacts, calendar events, or tasks on the device that are not on the server.  Be aware that if an item exists on both the device and server, merging will result in duplicates in both places. 

Replacing Device Items – Choosing to replace will delete the items currently on the device and replace them with the items downloaded from the server. 

1.  Select the NotifyLink icon from the Home screen.

2.  Access the menu options from the message list and select PIM Load.

3.  For each PIM type select whether you wish to:

•      Replace Device Items – Deletes items currently on the device and replaces them with items synchronized from the server.

•      Merge Items – Merges the items that currently exist on the device and server in both locations.  (Results in duplicates on the server and device if an item exists in both places.)

•      Load without Merging – Loads items from the server onto the device without sending existing items on the device to the server.  (Results in duplicates on the device if an item exists in both places prior to the load.)

•      Do Not Load – Prevents this item type from synchronizing.

 

PIM Load screen

Load types PIM Load screen menu

NOTE:  PIM Settings are displayed on the PIM Load screen.  If synchronization is Off for a PIM type, you will be unable to request a load.  To change the PIM settings, select PIM Settings from the menu.

4.  Access the menu options and select Send.  A dialog appears confirming that the PIM Load request was sent.

 

Note:  A PIM Load is different from an on-demand sync or a scheduled sync:

•      On-demand Sync – Leaves data already on the device untouched and retrieves new email as well as PIM items from the server when you use the Get/Send option from the menu of your message list screen.

•      Scheduled Sync – Leaves data already on the device untouched and retrieves new email as well as PIM items from the server at the interval you have specified in the Push Settings.