Retrieving Attachments

When viewing attachments on a message, the table shows only “0 b” for size.

In the server Control Options, make sure that Smart Retrieval is turned off. Also make sure that in Notification Format, both Attachment Names and Sizes are selected. This will fix subsequent notifications, but any current notifications will remain as they are.

When trying to download a file, a network error occurs.

This usually happens if the server is unavailable, or the device was not able to make a connection.  A dialog will be shown with details about the error.  If the problem persists, try turning the radio on/off or perform a soft reset.  

A document does not open or gives an error when opening.

If the document was downloaded with the eFile application, then this needs reported to support so we can have DynoPlex investigate it.  If possible, forward the original document so that we can send it to DynoPlex to reproduce.  

I am not getting a menu item to download the attachment that I selected.

1. Verify that the attachment type is supported (.xls, .doc, .txt extension)

2. Verify that an editor is installed for the attachment (eCell for .xls, eWord for .doc)

3. Verify that the attachment service is running on the server

4. Verify that the user has attachment rendering enabled (under UserConfiguration/Notification Format)

5. Try hitting Get/Send to see if the SMS to notify the device that the attachment is ready is still in the hwp table 

I am getting an error message when trying to download an attachment, which states:  “There is not enough free memory to download the selected attachment.”

There is not enough memory to save the attachment on the device. You can free some memory by deleting some data in some applications and trying again later. Hitting the details button when the error is shown will show the size of the attachment trying to be downloaded and the amount of free memory being reported by the device.

I am getting an option to view downloaded attachments instead of an option to save.

Verify that the user is set up correctly on the server to have attachment converted for the DynoPlex editors. (Under User Configuration/Notification format).

I see a file path at the bottom of my plaintext rendered document that looks like: “C:\\Program Files\eFile server\EFILE_ROOT\home\notify\<filename>.doc”.

This can happen if the Word document that was rendered to plaintext contained a footer with the document path in it. The path being shown is the path on the eFile server where the file resided when it was rendered.

Sending Attachments

A message with attachments is not sending.  It is staying in the Outbox with a status icon that looks like an x.

Open the message in the Outbox. The top of the message should have an error message as to why sending failed.  If the error states, "File not found. Filename: xxx", the file that was attached to the message may have been moved or may not be able to be opened.  Verify that the file exists in the eFile application and that it is able to be opened.  Once the issue is resolved resend the message by highlighting it and selecting “Resend” from the menu.

I do not have the option to add attachments to a message.

1. Verify that the NotifyLink Attachment Editing module is installed on the device. Go to Options->Applications, select the "Modules" menu item and verify that the net_notify_notifylink_attach module is listed.

2. Verify that the mailbox the message is being sent from on the device corresponds to a NotifyLink server that has attachments enabled.  The last field in the UPM sent to the device should be 2 or higher.