Before you Begin a Wired Installation
• Review the NotifyLink Device Client Requirements section thoroughly.
• Create other personal Email accounts (BIS accounts such as, gmail, aol, yahoo, etc.) and delete the CICAL service book(s) from the device before you install NotifyLink. This is a key step in avoiding calendar synchronization issues later. See knowledge base article for details.
• Disable the Encryption (≥OS v5.0) or Content Protection (<OS v5.0) option on your BlackBerry as it will prevent NotifyLink from accessing the Contact, Calendar, and Task information stored on the device. Access these settings from the BlackBerry Home screen.
o For OS versions ≥5.0 Select Options > Security Options > Encryption and choose to disable.
o For OS versions <5.0 Select Options > Security Options > General Settings and disable Content Protection.
• Set the device to the language of your choice prior to installing NotifyLink (Options > Language). Doing so will ensure a more complete language conversion.
• Backup your device. If your device contains information such as Contacts, Calendar events, Tasks, or messages that you do not wish to lose, backup your device before you begin the installation process.
•
Security Prompts. During the installation or after the
installation is completed and you have rebooted your device, you will see
several security prompts which ask you to give the NotifyLink application
permission to run.
For any NotifyLink related security
prompt: Check the box titled, Do not ask again and select the Allow button.
Considerations for Wired Installation
• The following BlackBerry software is required to perform a wired installation of NotifyLink for BlackBerry:
BlackBerry Desktop Software. Downloaded to your computer workstation, this software provides tools for application loading and backups, and restorations on your device. Download the most current version available.
Accessing and Installing the BlackBerry Software
Links to both the BlackBerry desktop software and the BlackBerry operating system (OS) software can be accessed from the NotifyLink portal page.
The OS software updates are listed by carrier/by device. Many of them are BlackBerry sites. Some are carrier sites. Most of these sites give you access to both the BlackBerry Desktop Software and the BlackBerry operating system software updates.
1. From a browser on your computer workstation, enter the web address, http://notifylink.notify.net/downloadBlackBerry.asp and select the Download Desktop Installer link.
2. Install the Desktop Manager onto your computer workstation (under the Requirements section). Use BlackBerry Desktop Software v5.0 or later. BlackBerry Desktop Software
3. Update your BlackBerry’s operating system software if you need to (under the Requirements section). BlackBerry OS Software
You are now ready to install NotifyLink for BlackBerry.
Installing NotifyLink
Download the NotifyLink application. From a browser on your computer workstation enter the URL http://notifylink.notify.net/downloadBlackBerryDesktop.asp and download the BlackBerry Client.
1. Open the BlackBerry Desktop Manager on your computer workstation.
NOTE: If the Desktop Manager icon does not appear on your desktop, you can find the program, DesktopMgr, in the BlackBerry folder of your installation directory. The default path is: C:\Program Files\Research in Motion\BlackBerry\DesktopMgr.
2. Select the Application Loader icon. When the Application Loader Wizard appears, select Next.
3. Select NotifyLink application and any attachment viewing application you wish to download. If the NotifyLink application does not appear on the list you will need to add it. Click the Add button on the application list. Navigate to the Loader Files directory and open the NotifyLink.alx and NotifyLib.alx files.
• BeamReader software, an application for PDF viewing, downloaded to the device via the Notify Technology portal, may be used on a trial basis, but requires a license purchased from Notify Technology to register and activate the seat via NotifyLink.
• Note for DynoPlex Users: Users of the NotifyLink for BlackBerry device client version 4.7.x can still use and will have an option to download the DynoPlex attachment viewing application if they are still synchronizing with a 4.6.x version of the NotifyLink Enterprise Server. Please note that support for DynoPlex applications will end with server upgrades to version 4.7.x. See the archived 4.6 version of the NotifyLink for BlackBerry user guide for information on DynoPlex.
• If the NotifyLink application is listed on the Application Loader screen, but no other applications or system software are listed, there are two possible
causes:
|
Possible Cause |
Remedy |
|
You do not have the correct BlackBerry operating system software installed. |
Check the BlackBerry Operating System Software you have installed. Open the BlackBerry Desktop Manager and select Help, then About Desktop Manager. Select the Device Software tab on the About dialog box and verify that your model is listed. If your model is not listed, download the correct operating system software from your carrier and install it on your computer workstation. |
|
You have multiple operating system software modules installed on your workstation and the application loader is not recognizing the software for your device. |
Close the BlackBerry Desktop Manager. On your computer workstation, rename the following file by changing the file extension from .xml to .txt. The renamed file should read: C:\Program Files\Common Files\Research In Motion\AppLoader\Vendor.txt Run the Application Loader again and verify that the system software is listed in the application list. |
4. Once all the applications you want to load are in the list and checked, select Next to continue.
Hint: An error reading, “Some required files are missing,” indicates that you have not installed the BlackBerry Operating System Software for your device.
5. A summary screen is displayed. It shows the applications to be loaded, a summary of how much space is available on the device, and how much space is needed to load the selected applications. Select Finish to start loading the applications.
Wired Upgrades
1. Remove the old version of NotifyLink from your device. See Reclaiming Device Memory.
2. Download the latest version of NotifyLink. From a browser on your computer workstation enter the URL http://notifylink.notify.net/downloadBlackBerryDesktop.asp
3. Extract the .zip file to the folder where NotifyLink.alx file is located on your computer. This replaces the existing NotifyLink.alx file and all of the .cod files (located in the NotifyLink folder).
4. Connect your device to a computer workstation (cradle or USB cable).
5. Open the BlackBerry Desktop Manager. NotifyLink appears as an available application.
6. Select Update Now to proceed with the upgrade.