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In this section: |
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Requirements |
Requirements:
The following BlackBerry software is required to perform a wired installation of NotifyLink for BlackBerry:
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BlackBerry Desktop Software v3.6.0.43 or later. Downloaded
to your computer workstation, this software provides tools for application
loading and backups, and restorations on your device.
NOTE: DO NOT use IntelliSync®
(provided with the BlackBerry Desktop Software) for synchronizing email and
PIM. Once installed, the NotifyLink application handles all email and PIM
synchronization.
• BlackBerry Handheld Software. This is operating system software for the device and must be downloaded to your computer workstation and then installed on the device before you install NotifyLink. NOTE: If the Handheld Software is not in place before installing NotifyLink, you will get an error message reading, “No additional applications designed for your handheld have been found.” The Handheld Software version is specific to each device and service provider.
Considerations:
• Backup your device before beginning. If your device contains information such as Contacts, Calendar events, Tasks, or messages that you do not wish to lose, backup your device before you begin the installation process. Wired devices may use the Backup and Restore application in the Desktop Manager.
Accessing and Installing the BlackBerry Software
Links to the BlackBerry software can be obtained from the NotifyLink portal page and are listed by carrier/by device. Many of them are BlackBerry sites. Some are carrier sites. Most of these sites give you access to both the BlackBerry Desktop Software and the BlackBerry Handheld Software.
1. If you need only the desktop software, download it from here.
2. Install BlackBerry Desktop Software v3.6.0.43 or later onto your computer workstation.
3. Install BlackBerry Handheld Software for the carrier/device onto your computer workstation.
4. Connect your wireless device to your computer via USB cable or cradle.
5. Double-click the .exe to launch the installer for the Handheld Software.
6. At the prompt to Uninstall or Repair, select Repair to install the Handheld Software to the device.
You are now ready to proceed with the installation of NotifyLink for BlackBerry.
Installing NotifyLink
Download the NotifyLink application. From a browser on your computer workstation enter the URL http://notifylink.notify.net/downloadBlackBerryDesktop.asp and download the BlackBerry Client.
1. Open the BlackBerry Desktop Manager on your computer workstation.
NOTE: If you do not have this icon on your desktop, you can find the program, DesktopMgr, in the BlackBerry folder of your installation directory. The default path is: C:\Program Files\Research in Motion\BlackBerry\DesktopMgr.
2. Select the Application Loader icon. When the Application Loader Wizard appears, select Next.
3. Select the application(s) you wish to load. Place a check mark beside the NotifyLink application, the Optional File System SD Card Support application or any DynoPlex application you need.
NOTE: Please note that though the Optional File System / SD Card Support application is available, it will NOT be fully functional until the release of NotifyLink Enterprise Server, edition 4.6.0.
NOTE: DynoPlex software installed on the device should be software that is distributed with the NotifyLink application. Software downloaded from the DynoPlex site will not work with the NotifyLink application.
• If the NotifyLink application does not appear on the list you will need to add it. Click the Add button on the application list. Navigate to the Loader Files directory and open the NotifyLink.alx file.
• If the NotifyLink application is listed on the Application Loader screen, but no other applications or system software are listed, there are two possible causes:
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Possible Cause |
Remedy |
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You do not have the correct BlackBerry handheld software installed. |
Check the BlackBerry Handheld Software you have installed. Open the BlackBerry Desktop Manager and select Help, then About Desktop Manager. Select the Handheld Software tab on the About dialog box and verify that your model is listed. If your model is not listed, download the correct handheld software from your carrier and install it on your computer workstation. |
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You have multiple handheld software modules installed on your workstation and the application loader is not recognizing the software for your handheld. |
Close the BlackBerry Desktop Manager. On your computer workstation, rename the following file by changing the file extension from .xml to .txt. The renamed file should read: C:\Program Files\Common Files\Research In Motion\AppLoader\Vendor.txt Run the Application Loader again and verify that the system software is listed in the application list. |
4. Once all the applications you want to load are in the list and check marked, select Next to continue.
NOTE: An error reading, “Some required files are missing,” indicates that you have not installed the BlackBerry Handheld Software for your device.
5. A summary screen is displayed. It shows the applications to be loaded, a summary of how much space is available on the device, and how much space is needed to load the selected applications. Select Finish to start loading the applications.
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A note about the File System / SD Card Support application Some devices may be equipped with a native security policy that prevents NotifyLink from automatically making a connection when SD Card Support software is installed. If you experience a continuous popup dialog each time NotifyLink attempts to connect, your device may be so equipped and it may be necessary to uninstall the File System /SD Card Support application. The dialog reads as follows: “NotifyLink has attempted to open a connection inside your firewall and outside your firewall which is not allowed by your IT Policy.” See Knowledge Base article 893 for more information and instructions for uninstalling the application. |
Wired Upgrades
1. Remove the old version of NotifyLink from your device. See Removing Applications from the Device.
2. Download the latest version of NotifyLink. From a browser on your computer workstation enter the URL http://notifylink.notify.net/downloadBlackBerryDesktop.asp
3. Extract the .zip file to the folder where NotifyLink.alx file is located on your computer. This replaces the existing NotifyLink.alx file and all of the .cod files (located in the NotifyLink folder).
4. Connect your device to a computer workstation (cradle or USB cable).
5. Open the BlackBerry Desktop Manager. NotifyLink appears as an available application.
6. Select Update Now to proceed with the upgrade.