Downloading, Viewing, and Saving Attachments

Messages that contain attachments display a paperclip icon on the message list.

Attachments associated with email messages are available for download to a device, provided that an attachment viewing application that supports the file type is installed on the device.

 

Attachment Viewing Applications

Documents To Go®:

•      BlackBerry OS v7.0 and later come with Documents To Go® Premium Edition, which includes Word To Go®, Sheet To Go®, Slideshow To Go®, and PDF To Go®.  These applications allow you to view attachments in their native file format and also provide editing tools allowing you to work with Word, Excel, and PowerPoint files directly on the smartphone.

•      BlackBerry OS v4.5.0 – 6.x come with DataViz® Documents To Go® Standard Edition, which includes Word To Go®, Sheet To Go®, and Slideshow To Go®.  These applications allow you to view attachments in their native file format.  To install or upgrade your Documents To Go application, follow instructions outlined in our Knowledge Base article.

Note that the Standard Edition does not include PDF To Go®, nor does it provide attachment editing capabilities.  Upgrade to BlackBerry OS v7.0 or later, which includes these features, if it is available for your device.  Users may also purchase the Documents To Go® Premium Edition.

Hint:  DataViz’s Documents To Go® application launches in the background, behind NotifySync, when opening documents directly from NotifySync.  Use the application switcher (ALT + BACK) to move Documents To Go to the foreground.

BeamReader:

•      BeamReader, a .pdf file viewer, can be installed on devices running BlackBerry Operating System Software v4.5 – 6.x.   See also Equipping Devices with BeamReader.

 

 

Download and Open an Attachment

 

Open the message.  Scroll to and select the attachment you wish to open (or highlight the attachment and select Download Attachment from the menu).  A progress bar displays as the attachment downloads and opens.

•      The attachment will open only if an attachment viewing application which supports the file type exists on the device.  An error message displays when the file type is not supported.

•      If the attachment’s file type is not supported, you can still save and send the attachment in another email or forward the attachment.

•      To select multiple attachments, hold down the SHIFT key and scroll with the trackball.  When multiple attachments are selected all will download, but not open.

•      The downloaded data and estimated file size display beside the attachment name.  Ex: Budget Report (0K/32K).  If the attachment has not yet been downloaded, the first value in the display is 0K.

•      To view an attachment that has already been downloaded, open the message and highlight the attachment.  Select Open Attachment from the menu.

Attachment Menu Options

Use Open Attachment to view attachment once it is downloaded

 

Viewing Plaintext Attachments

 

Plaintext attachments over 30K will be displayed on multiple pages, each page containing up to 30K of the attachment.  Several navigational features are available for such attachments:

•      A field showing the current page number and the total number of pages   Ex: Page 3 of 5

•      Menu options to go to the Next and Previous page

•      A Go To Page menu option where you can select the page you want to view

 

Save or Delete an Attachment

 

Saving an Attachment File to the Device

All attachment types may be saved to the device or an SD card (if device is equipped).  Saving an attachment moves the downloaded data from the NotifySync database to the location you choose in the device file system.

 

1.  Open the message highlight the attachment(s) you wish to save.

2.  Select Save Attachment As from the menu. 

 

3.  When the attachment finishes loading, designate where to save the attachment.  Navigate through the device’s file system following this path:  /store/home/user/

4.  Highlight the appropriate directory and select Save from the menu.  The screen will read, “Saving” while it saves.

 

Deleting an Attachment

1.  Open the message highlight the attachment(s) you wish to delete.

2.  Select Delete Attachment from the menu.  The downloaded data for all of the selected attachments is deleted.  The downloaded data indicator returns to 0K.

NOTE: If the file has been saved to a location in the device file system, you do not have the option to delete it here.  You must navigate to the file location and delete it from the file system.