Using a Recovery Password

If your device is locked due to an inactivity or challenge timeout, and you do not remember your unlock password, you can use the Recovery Password feature on your device to generate a temporary unlock password. 

1.  When the device locks, scroll down and select the Recover Password option.

2.  Enter the word, NotifySync to confirm that you want to generate a recovery password and select OK. A dialog box displays confirming that the password has been generated.

3.  The recovery password can be viewed by logging in to your email account through OWA. 
From Options, select Mobile Devices.  Select the tab labeled, Display Recovery Password.

Note: You must log in to OWA using Internet Explorer in order to access the recovery password option.

4.  Enter the temporary password to unlock your device.  The device will then prompt you to choose a new password.