Network Connection Options

A Network Setting, selected during registration or via Network Settings, determines how your device establishes the HTTP connection to the ActiveSync server for message checking.  WiFi connectivity is an option if your device is so equipped.  NotifySync will also accommodate a device operating in a BES (BlackBerry Enterprise Server) environment.

Auto Detect is the default network setting.  For information on how to change the Network Setting, see Network Settings.

 

Auto Detect

The Network Setting for NotifySync defaults to Auto Detect at registration.  Auto Detect automatically chooses the appropriate network setting based on available services.  Detection occurs whenever a network connection is opened and adjusts as device environment and connection availability change.

During auto detection, the device checks available connections by cycling through a prioritized list.  You may adjust the order or remove network connection types that do not apply or that may incur additional data charges.  The default order of the list is as follows:

BlackBerry (BES)
BlackBerry (BIS-B)
WiFi (TCP)
TCP
WAP2

You can also change the Network Setting at registration or via Network Settings so that it is set to consistently use a specific connection type instead of auto detection.     

 

Network Connection Restrictions

•      WiFi availability is not determined by whether or not the device is within range of any WiFi network, but whether or not it is within range of a WiFi network that the device has been associated with via the device’s Connection Manager.  

Select the BlackBerry Manage Connections icon to check associated WiFi network(s).

•      Some network connection types can only be detected on certain versions of BlackBerry device operating system software. 

o  BES availability can only be detected on BlackBerry OS versions 4.2.1 – 5.0

o  WiFi availability can only be detected on BlackBerry OS versions 4.3 – 5.0

o  TCP availability can only be detected on BlackBerry OS versions 4.5 – 5.0

 

 

Mobile Network Connections

The NotifySync device client supports the following methods of connecting to the NotifySync server:

Network Setting	Description	SSL Support	Limitations
BIS-B BlackBerry Internet Service	•    Recommended setting because of its consistency. •    Uses the BlackBerry Internet Service (BIS) gateway to establish an http connection to the ActiveSync server. •    Supported on OS v4.2.1 – 5.0 devices being used on carriers that support BIS.  •    If your device is WiFi equipped, the BIS network setting automatically uses a WiFi connection when available.	SSL is supported	NOT supported on some carriers
TCP / WiFi (TCP) Transmission Control Protocol	•    Required for Direct Push synchronization. •    Creates a TCP connection from the device to the ActiveSync server.  •    Supported on devices that have 16 MB or more memory.  •    TCP requires OS v4.5 – 5.0 WiFi requires OS v4.3 – 5.0 •    If your device is WiFi equipped, you can manually switch to the WiFi TCP setting via Network Settings to use an available WiFi connection or change the Preferred Network to Auto Detect and allow the device to detect and use WiFi availability automatically.	SSL is supported	NOT supported on some carriers  (See chart below)
WAP2 Wireless Application Protocol	•    Supported on OS v4.2.1 – 5.0 devices being used on carriers that support WAP2. •    Carrier sends down a service book to the device containing predefined WAP settings.	SSL is supported

 

BIS:   Does my device support BIS?

BlackBerry Internet Service (BIS) is the recommended setting because of its consistency.  BIS provisioning is required to download software applications (including the NotifySync device client) over-the-air.

Check whether your device supports BIS

1.  From the Home screen select Options > Advanced Options > Service Books

2.  If there is a service book named, IPPP for BIBS [IPPP], the carrier supports BIS and the BlackBerry setting can be used.

 

TCP:   Where do I enter APN Username and Password?

A Transmission Control Protocol (TCP) network setting is required if you plan to use Direct Push synchronization.  If you choose a TCP network setting, you may have to enter an APN username and password.  This depends on the carrier.  The chart below shows carriers that support TCP networks.

Enter the APN Settings on Your Device

1.  From the Home screen select Options (wrench icon) > Advanced Options > TCP.

2.  Enter the APN, Username, Password specific to the carrier being used.

 

 

 

WiFi Network Connections

Is my device WiFi equipped?
If your device is equipped with network connection alternatives (WiFi, Bluetooth, etc.) you may see a radio tower icon labeled Manage Connections on the device’s main screen.  Select this option and check for WiFi related menu items.  Some devices may only have an option to Turn Wireless On/Off.  This indicates that the device operates with a mobile connection only and does not offer connection alternatives.

 

Connectivity Indicators on the NotifySync screens.  WiFi equipped devices display a WiFi signal indicator in the upper right corner of the NotifySync screens - next to the mobile network indicator.  The indicators function alike.  Bars indicate the signal level and an “X” indicates that the service is turned off or there is no connectivity.		In this example, WiFi is disconnected, but the mobile network indicator shows a signal.
WiFi Connectivity Indicators on the BlackBerry Home screen
+ WiFi network name	A bold print icon with the WiFi network name next to it indicates that you are connected and can send/receive email messages and use the browser over a WiFi connection.
+ WiFi network name	A grayed out icon with the WiFi network name next to it indicates that your device is connected to a WiFi network, but does not have access to BlackBerry services over the WiFi connection.
	A grayed out icon indicates that your connection to a WiFi network is turned on, but you are not in a WiFi coverage area.