Over-the-Air Installation

 

Before you Begin Over-the-Air Installation

•      Review the NotifySync Device Client Requirements section thoroughly.

•      Create other personal Email accounts (BIS accounts such as, gmail, aol, yahoo, etc.) and delete the CICAL service book(s) from the device before you install NotifySync.  This is a key step in avoiding calendar synchronization issues later.  See knowledge base article #314 for details.

•      Disable the Content Protection option on your BlackBerry as it will prevent NotifySync from accessing the Contact, Calendar, and Task information stored on the device.  From the BlackBerry Home screen, select Options > Security Options > General Settings and disable Content Protection.

•      Set the device to the language of your choice prior to installing NotifySync (Options > Language).  Doing so will ensure a more complete language conversion.

•      Backup your device.  If your device contains information such as Contacts, Calendar events, Tasks, Memos, or messages that you do not wish to lose, backup your device before you begin the installation process.  Wired devices may use the Backup and Restore application in the Desktop Manager.

•      Security Prompts.  After the installation is completed and you have rebooted your device, you will see several security prompts which ask you to give the NotifySync application permission to run.
For any NotifySync related security prompt: Check the box titled, Do not ask again and select the Allow button.

 

Considerations for Over-the-Air Installation  

•      Check your device for the “IPPP for BIBS” service book for the Internet Browser (a protocol for BlackBerry Internet Browsing Service).  Presence of this service book indicates that the carrier supports BlackBerry Internet Service (BIS), which is required for over-the-air downloads.
Check for this service book by selecting Options > Advanced Options > Service Books.

•      Time Requirements. The application download takes several minutes to complete.  Download time may vary depending upon:  carrier, network type, network coverage, device type or the number of optional applications that you install.  Times observed during testing ranged from 10 to 30 minutes.

•      Wireless Coverage.  Ensure that you remain in an area of good data coverage while you are downloading the application.  This helps to prevent network errors, which would require you to restart the download.

 

Over-the-Air Installation

•      Download and install the Notify BlackBerry Installer

•      Use the Notify BlackBerry Installer to install the NotifySync application.  In the future, use it to download and install the latest NotifySync software updates.

 

Download the Notify BlackBerry Installer

Step 1:

 

From your BlackBerry device, select the Browser icon.

 

 

 

 

 

Step 2:

 

Enter the following web address to begin the download:


http://notifysync.notify.net/ota.asp

 

 

 

                

Step 3:

Within this screen, you will enter in the following information:

•  Your first and last name in the Name field

•  Your Company’s name in the Company field

•  Your Email Address in the Email Address field

•  Your collaboration suite application in the Mail Server Type field.  (Reference your NotifySync Registration Email.)

Select Next to continue.

Step 4:

 

Review the End User License Agreement and when you are ready to proceed select the Accept button.

Step 5:

 

Select the Download button to download the Notify BlackBerry Installer.

Hint:  Leave the Set applications permissions box unchecked, unless you wish to manually adjust your BlackBerry’s permission settings.
After the installation is completed, select “Allow” when Application Permissions screens for the Notify products display.  See Step #11.

Step 6:

 

Once the Notify BlackBerry Installer has been downloaded and installed, select Run to launch the Notify BlackBerry Installer application.

Hint:  Select OK if you wish to postpone installing NotifySync.  Click the Notify BlackBerry Installer icon to access the installer at a later time.

Use the Notify BlackBerry Installer to download and install NotifySync

Step 7:

 

Within the Notify Blackberry Installer, begin the NotifySync download process by selecting the Check for Updates button.

Step 8:

 

The Notify BlackBerry Installer locates and displays the most current NotifySync version available, along with the Notify Core Library and a PDF viewing application.

 

Select all applications you wish to load and select Continue.

Step 9:

 

At the installation confirmation screen, select Yes to confirm and continue.

 

Hint: if you cannot see the ‘Yes’ button, scroll up using the device trackball.

Step 10:

As NotifySync downloads, a progression bar displays. 

 

When NotifySync has finished downloading and installing, reboot the device.

To Reboot

•      Press the key combination of ALT+CAP+DEL

OR

•      Remove the battery and wait 10 seconds before inserting it back into the device.

Step 11:

 

After rebooting, you will see several security prompts which ask you to give the NotifySync application permission to run.

With any NotifySync related security prompt, do the following:

1.  Check the box titled, Do not ask again.

2.  Select the Allow button.

 

Step 12:

 

Once your BlackBerry device has rebooted, you can access the NotifySync application from the device Home screen (or from the Applications or Downloads folder). 

 

 

You will see two new icons representing the applications you have successfully installed.

Hint:

Move your Notify icons to the Home screen for easy access

Locate the NotifySync and Notify BlackBerry Installer icons in the Application or Downloads folder. 
Highlight an icon and press the Menu key. 
Click Move to folder.  Click Home.  Repeat for the other icon.

Reposition an icon on the Home screen

Highlight the Notify icon and press the Menu key.  Click Move.  
Roll the trackball to the new location.  Click the trackball.

NotifySync
Use this to register NotifySync and each time you use NotifySync.

Notify BlackBerry Installer
Use this to download and install the latest NotifySync software updates.

 

 

You are now ready to register your NotifySync account.

See Registering Your Device.

 For additional information visit the NotifySync Resource Portal at: http://www.notifysync.com/Portal.asp

 

 

OTA Installation Troubleshooting

 

Problem

Cause and Solution

“Error 903: Loss of service”

The connection between the device and server was interrupted during the download.  Ensure that the device is in a good data coverage area and download the application again.

“Error 907: Invalid Jar”

One of the modules downloaded is invalid.  This is usually caused by a network error during the download process.  Ensure that the device is in a good data coverage area and download the application again.

“Insufficient space for application”

There is not enough free memory to download and install the applications that were selected.  Free up some memory by deleting unneeded email, calendar/contact/task items, or applications.

When I go to the download page I get an error stating: “You must use the Internet Browser on your BlackBerry device to download this application.”

The BlackBerry Internet Browser on your BlackBerry device is the only browser that can download the application.  If a different browser is used to access the download page, this message is displayed along with the “User Agent” header that your browser sent to the page.

NotifySync application does not open when I click on the NotifySync icon.

You did not reset the device after installation completed.  Reboot the device.