Account Setup Instructions

Since the NotifyLink server has the ability to communicate via the Exchange ActiveSync protocol, you use the Outlook: Exchange and Outlook Web App account setup procedure on the device to create your NotifyLink account.  As you create your account, keep in mind that you will always enter credentials associated with your NotifyLink account.

 

Before You Begin

Gather the following information prior to setting up your NotifyLink account on your device.  You may need to consult your NotifyLink administrator for the mail server name and authentication password. 

When you are prompted for:	Enter:
Email address	Your email address on the groupware server.
Authentication Password*	A password generated from the NotifyLink Enterprise Server identifying you as an authorized NotifyLink user.  Consult your NotifyLink administrator for this password.
Username	Your full email address.
Domain	Nothing.  Leave the domain blank or enter ‘Notify’ if an entry is required.
Server	The external address or domain name of the NotifyLink server.  (It is best to use a domain name, as opposed to an IP address.)

*During the account setup process, the software will prompt for “Password.”  This is not your mail password, but the Authentication Password assigned to you by your NotifyLink administrator.  Consult your administrator for this password or log into the NotifyLink Client Web and select, General > Device, to view the stored password.  See Accessing the NotifyLink Client Web.

 

 

Setup Your ActiveSync Account on the Device

Note:  If you change an entry during the account setup process, you may be required to re-enter the Authentication Password.

 

Enter Your Account Information

1.  On the Windows Phone Home screen, flick left to the App list, and then tap Settings  > email & accounts.

2.  Tap add an account.

3.  Tap Outlook.

4.  Enter your Email address.

5.  In the Password field, enter the Authentication Password assigned to you by your NotifyLink administrator.

6.  Tap sign in.

7.  In the User name field, enter your full email address once again.

8.  Leave the Domain field blank.

9.  Tap sign in.

10. Tap advanced at the dialog that tells you that your server settings could not be found. 
Then, tap show all settings.

11. In the Server field, enter the external address or domain name of the NotifyLink server.  (It is best to use a domain name, as opposed to an IP address.)

12.  Verify that the Server requires encrypted (SSL) connection setting is correct.

Leave the box checked if your NotifyLink Enterprise Server uses SSL encryption. 

If your server does not use SSL encryption, you will see an error message when you access your account saying that the device is having a problem connecting.  You must disable the SSL feature by removing the check from the box in order to complete your account setup.  

Note:  An SSL certificate must be installed on your web server in order for you to use SSL.  Check with your administrator to determine if this feature is available to you.  NotifyLink On Demand users should leave the box checked, as SSL certificates are installed on all NotifyLink On Demand servers.

 

Select Your Synchronization Settings

1.  Tap Download new content to select the synchronization method.  Select:

•      as items arrive (the Direct Push setting)

•      every 15 minutes

•      every 30 minutes

•      hourly

•      manually

2.  Tap Download email from to select a message history range.  Select:

•      the last 3 days

•      the last 7 days

•      the last 2 weeks

•      the last month

•      any time

3.  Under Content to sync, select the types of items you wish to synchronize.  Check the box(es) beside:

•      Email

•      Contacts

•      Calendar

4.  Tap sign in.