FAQs
After I register my device w/ NotifyLink, when will email, calendar, contacts, and tasks sync to my device?
The device operates in Direct Push mode. Thus, once registration is completed, the device automatically establishes a connection with the NotifyLink server and checks for available email, contacts, calendar events, and task items.
Did your device have contact or calendar data on it prior to registration? Then you will have to turn Contacts and Calendars synchronization ON in the device’s Settings application if you want contact and calendar information to synchronize. You may choose to have existing data kept on the device or deleted and replaced with what syncs from the server. See step 5 in the Account Setup Instructions.
Does the reload option work with NotifyLink?
Yes. Reload may be used to manually initiate a synchronization at any time. It allows you to retrieve messages in between set intervals if you are operating your device in the “Fetch” synchronization mode.
Reload is one way to retrieve messages in email folders that do not automatically synchronize. iOS devices do not synchronize mail automatically in any folder but the Inbox. The user must initiate synchronization by opening these other folders. If one of these folders is already open, the user must tap the reload icon to continue retrieving.
On devices running OS 3.0 or later, however, other folders (excluding Trash) can be selected to automatically synchronize like the Inbox. See Email and PIM Settings.
The reload icon is the circular arrow located at the left end of a folder screen’s footer.
Can I send attachments from the my iOS device?
Attachment functionality has some limits. You can receive/view attachments and you can forward emails with attachments from the device. Though document file attachments are downloaded when you open them, you cannot save them on the device. You can, however, save image files to the device’s Camera Roll album (see Attachments).
There are currently only two options for sending attachments. You can attach image files to a message using the device’s Photo application and on devices running OS 3.0 or later, you can attach a contact using the device’s Contacts application (see Sending Email).
How does Folder Mirroring work?
|
Folder Mirroring is automatically enabled on the NotifyLink Client Web. Any folder tagged for synchronization to the device is mirrored on the device. Users may tag Sent, Trash, Drafts, or custom folders for synchronization. This example of the device’s mirrored folders shows the native email Inbox folder and includes a custom folder and the Sent, Trash and Drafts folders, each of which was tagged on the web for synchronization to the device. All setup for this feature is done on the NotifyLink server through the Client Web. See the Enterprise Server Client User Guide. You cannot add or rename folders on the device. See also Email and PIM Settings. |
|
Are Meeting Invitations supported on my iOS device?
Yes, you can accept invitations via the device’s Calendar or Mail applications. Since meeting invitations are sent as emails, mail synchronization must be enabled on the device in order to receive invitations. On devices running OS 3.0 or later, you can also send a meeting invitation from the device’s Calendar application. See Meeting Requests.
How does Remote Lookup work on my iOS device?
|
An LDAP server must first be defined on the
NotifyLink server. This will give you access to enterprise
directories. Then, in the device’s Contacts application, tap
Groups and type a name into the search field. The iOS device
shows you matching names from the enterprise directory. |
|
What if I have other email accounts on my iOS device?
Set the account that synchronizes via NotifyLink as the default account.
Tap Settings > Mail, Contacts, Calendars
• Scroll down to the Mail section and tap Default Account. Select the Exchange account.
• Scroll down to the Contacts section and tap Default Account. Select the Exchange account.
• Scroll down to the Calendars section and tap Default Calendar. Select the Exchange account.
• For tasks, scroll down to the Reminders section and tap Default List. Select the Exchange account.
Where can I find the Username and Authentication Password used to register my device?
• In the Username field, enter the email address of your mail account on the groupware server.
• Find your Authentication Password on the NotifyLink Client Web. Select General > Device