Synchronizing Devices

Synchronizing a device resends registration messages to a user’s device. This needs to be done when the device needs configuration information from the user account on the server.

Some examples of when this might be necessary are:

•      An account has been deleted on the device or the account has been moved to a new device and the user needs to reestablish connection with the server by reregistering.

•      There has been a change in the IP address of the NotifyLink Enterprise Server or the IP address has been changed to a domain name.

•      The user’s NotifyLink account has been moved to another server.

 Location:  Select User Administration from the Administrative Web console home page.

 

Synchronize All Devices 

An administrator can synchronize all NotifyLink device client users on the server at once by using the Synchronize All Devices option on the User Administration page.   Note that even if you have narrowed the display list by using search or a user class, this will synchronize all users. 

This option does not synchronize ActiveSync device users.

Synchronize a Single NotifyLink Device

You can synchronize a single user account from the Edit User Device page.  From the User Administration page, select a user and click the Edit User Device button.  Click the Synchronize Device button at the bottom of the page.

Clear Registration for an ActiveSync Device

ActiveSync Device users will have a button labeled Clear Registration in place of the Synchronize Device button.  Use this button to clear the unique identifier stored for the ActiveSync device registered to the user account.  Clearing this registration information will allow the device to attempt a reconnection and send updated information to the server.  This might be necessary if the user has changed devices.

Synchronize All Devices	Synchronize a Single Device
	Clear Registration for an ActiveSync Device