NotifyLink On Demand is hosted in a state-of-the-art, hardened data facility located in Youngstown, Ohio.
Data center physical features include:
• Multi-layered security control procedures: non-descript building with no public access, 24/7 closed-circuit video and alarm monitoring, biometric entry system, locked server cage area
• Uninterruptible redundant AC and DC power, onsite backup power generators
• HVAC redundant design for maximum temperature and humidity control
• Smoke detection and dry-pipe fire suppression systems
Physical and logical security of NotifyLink On Demand servers:
• Dual redundant firewalls
• Load balanced and redundant gateway server clusters
• Servers fed by dual power sources
• Virus protection, antivirus signatures updated daily
• Authentication logic implemented which includes username/password and other authentication methods described in this document, see Device to HTTP/Web Server Authentication
Data Center Access and System Maintenance Policies:
• Access restricted to key personnel, role based access control is used, root access is given and other privileges are only assigned on an as needed basis
• Login IDs are not shared; remote access is only conducted by key personnel and over a virtual private network
• Passwords are made up of complex patterns and are changed on a regular basis
• Automatic backups are performed several times a day and are not done by a third party
• Timely upgrades are performed to secure and provide optimum operations. Patches and updates are applied regularly to conform to current patch and release levels described by Notify Technology and by manufacturers of third party software used by Notify Technology. This generally occurs within two weeks from the time the patch is available.