GO!NotifyLink Locating and reading log files Determining a user's ClientDeviceSAKey Ensuring that all services are running Ensuring that mailboxes are being accessed Confirm that SQL cleanup jobs are running Tearweb error when using a proxy server Server Configuration Port Configurations Server Configuration Diagram Server Troubleshooting Messages to the Device Device is not receiving registration messages Device is not receiving notifications Leasing may be failing or we can't hit the leasing page Messages from the Device Commands or replies from the device are not being processed PIM Service NLPim.log not being updated or user's address book list is empty in the web UI Telnet Commands SMTP commands to send email IMAP commands to test DELETE of message Other IMAP commands Troubleshooting eFile General Setup DynoPlex Administration button is missing How to change a BlackBerry user from eFile trial/eval to commercial/production Customer was using the trial without a problem, but now can't change to Commercial/production mode Error Messages and Error Codes Files are not converting No 'Retrieve' option in the Menu Device applications eWord and eCell fail to register Security Troubleshooting Authentication Device to Http/Web Server Authentication What is the Default Authentication Password? Where can I find a user's Authentication Password? How do I change the authentication password? SSL Support What do I need on my server to enable SSL? My server has a supported certificate for SSL, where do I enable SSL for the GO!NotifyLink application? My device has the SSL checkbox selected, but it does not seem to be working. Where do I enable SSL on the device? Server Error Message Codes