Control Options give you the ability to:
• Configure messaging options to control the Email traffic going to your device.
• Configure tracking, error messages, and response history.
• Enable/disable PIM processing.
Location: Select the General
tab, then click on the Control button.
1. Select General > Control.
2. Configure Messaging Options to control the Email traffic going to your device.
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Notification ON / OFF Use this option to turn email processing on or completely shut it off. |
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Synchronize All Mail Check if you want all messages, read and unread, sent to your device. Leave unchecked if you want only new unread mail sent. | |
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Synchronize Message Changes Check if you want message changes sent to your device. Synchronization occurs when messages are marked as read or unread or when a message is deleted. | |
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Enable Smart Read Status Check to enable. When a message is marked as read/unread before the device has retrieved it from the server, the message status is updated instead of sending a new notification. | |
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Enable Smart Delete Check to enable. When a message is deleted before the device has retrieved it from the server, the message is not sent to the device. | |
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Enable Folder Mirroring Check to enable. When enabled, allows email folders selected for monitoring to be mirrored on the device. Enabling this option will automatically enable the Synchronize Message Changes option. | |
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Smart Retrieval Allows you to limit the quantity of the email message body pulled from the server. If left unchecked, each new mail message is pulled from the server in its entirety. (Can only be enabled if support for attachments is OFF - See Format.) | |
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Message Availability Enter the amount of time (15 –180 days) a message is available for replies/forwards from the device. Note: Messages are NOT deleted from the device once they reach the expiration date. |
3. Configure tracking, error messages, and response history.
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Track Notifications Check if you want to track notifications for every email and PIM addition, change, and deletion sent to your device. This is usually enabled by technical support staff, for troubleshooting purposes only. |
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Track Device Mail Check if you want to track mail sent from a device, including original email, replies, and forwards. Notifications are stored in the Sent Items folder of a user’s collaboration suite account. Default setting for this rule is ON (recommended). | |
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Send Error Messages Check if you want error messages to appear on your device when various device processes fail. Error messages appear in the device mail folders with a red X. Note: This option is not available for ActiveSync devices. | |
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Include Response History Check if you want replies to your messages to contain the original message body in the notification. |
4. Configure the PIM Option.
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Use the Enable PIM Processing checkbox to turn PIM processing on or leave it unchecked to completely shut it off. You must also have the individual PIM types enabled under Calendar, Contact, or Task Sync Rules. TIP: To enable just one or two types of PIM synchronization (calendar, contact, or task): Enable PIM here in the Control Option Rules, then use the Calendar, Contact, or Task Sync Rules to disable the individual PIM type(s) you don’t want synchronized. |