Part I - NotifyLink - SmartPhone Section 1 - What is NotifyLink For wireless device users, the NotifyLink Enterprise Server provides support for a variety of wireless networks including cellular networks such as CDMA/1XRTT, GSM/GPRS, iDEN, and all fixed wireless networks using 802.11x technology. For “wired” device users, the network-based NotifyLink solution allows the mobile user to synchronize their device independent of their Mail and PIM (calendar/contact/task data) Servers’ location. Notify has designed the NotifyLink solution for IT organizations that desire centralized management and support for their mobile user needs. With the NotifyLink solution, organizations can easily support their growing mobile workforce while providing a migration path from wired to wireless device usage. Notify also offers the NotifyLink solution “on-demand” for organizations that prefer not to allocate IT resources for mobile user management. Notify is committed to providing answers for organizations seeking a single solution for enterprise mobile device synchronization of email, calendar, contact and task information. E-mail Using NotifyLink, emails are synchronized to the user’s mobile device. Email, replies, and forwarded email sent from the mobile device are synchronized with the user’s Mail Server “Sent” folder. If the user deletes an email on the mobile device, NotifyLink automatically places that email in the “Trash” folder on the user's Mail Server. If the user reads an email on the device that email is marked as Read on the server. NotifyLink provides email users with a platform specific smart client, which is loaded on the mobile device. The NotifyLink smart client provides the user with the same email folders that exist on the Mail Server: Inbox, Sent Folder, Draft Folder, Outbox, Trash folder. Emails are sent from the user’s account to the mobile device. Once on the mobile device, the user is able to open the email, read it and then perform any number of operations including replying, forwarding, and even deleting the email.
* Note: With NotifyLink Enterprise Server version 4.0 and later, we send contact changes from the server. In older versions (less than 4.0), users set (from the device) an auto contact sync on a cycle, as the server does not send contact changes to the device automatically. Encryption and Key Management NotifyLink supports both Triple DES and the latest Advanced Encryption Standard (AES). AES is a Federal Information Processing Standard (FIPS), specifically, FIPS Publication 197, that specifies a cryptographic algorithm for use by U.S. Government organizations to protect sensitive, unclassified information. The AES key size: 192 and 256 bits. In decimal terms, this means that there are approximately: 6.2 x 1057 possible 192-bit keys. Many security systems will almost certainly use both Triple DES and AES.
Section 2 - Installing/Uninstalling NotifyLink on your SmartPhone You must have Microsoft ActiveSync installed on your PC. If you have not done so, please follow the steps provided by Microsoft ActiveSync and install the application. This must be done before you continue the NotifyLink installation process. Note: DO NOT enable synchronization within ActiveSync for any of the options (leave all unchecked as illustrated below). The NotifyLink application will perform synchronization on it's own. Microsoft ActiveSync should be included with your Smart Phone when you purchase it.
Device Application - SMS Push version vs. Scheduled Push version There are two types of device application versions that you may install to your device:
Installing NotifyLink using the Over The Air Installer Here you will be able to download or upgrade NotifyLink to your Smartphone without being connected to a computer . To do this, follow these steps: STEP 1: In a web browser on the device go to the site, http://notifylink.notify.net.
STEP 2: There click on the link, in the sentence that says, Download your device software here. This will take you to a page that lists all of the different types of NotifyLink software.
You can click on the link for Windows Mobile Smartphone Devices. STEP 3: Next, in the Download section you will see a part that says, "If you are downloading from your Smartphone device, please download just the .cab file below." Click on the link for the version of NotifyLink that you want to run. The links will look like "Download NotifyLink Smartphone Scheduled Push Client .cab File (Version x.x.x.x)" or "Download the NotifyLink Smartphone SMS Push Client .cab File (Version x.x.x.x)."
STEP 4: After you click on the download link, you will see a prompt if you want to download the .cab file.
Just click yes and it will begin transferring. After it completes the transfer you will see NotifyLink installing itself onto the device.
When the install is complete you will be able to user the latest version of NotifyLink.
Registering your device with NotifyLink Scheduled Push Client version: If there are no licenses present (there should be none with a fresh install) then you must select Add to add a license. After you click to add a license, you will be asked to enter the your Email address and authentication password. Once those are entered, select the Register button and the device will register your information and return with "Your device has registered successfully, would you like to look for new registration messages?" When prompted, select yes and then you should see Registering in Progress (3) and Registering in Progress (4). After the fourth registration message, your device has been registered successfully.
To Customize NotifyLink, use the NotifyLink application. It is located under the Programs or Start button from the main screen. You can periodically check messages by selecting NotifyLink Sync from the same location. After clicking to add a new license, you will see the registration screen below:
If the registration process returns any error, you can manually register. To manually register, you need to enter the following information:
Note: You must have your wireless network service set up before using NotifyLink on your Smartphone.
SSL is supported on Smart Phone OS based devices running NotifyLink client version 3.0.0 and later. In order to use SSL you must: 1. Install a SSL certificate on your web server that is signed by one of the following Certification Authorities:
NOTE: You are required to have a domain name when purchasing an SSL certificate for your website. The domain name listed on the SSL certificate must match the domain name of the website you are using or the SSL handshake will fail. GPRS and CDMA RimPhone devices are using a WAP gateway - the gateway determines which CA's are trusted. 2. Enable SSL on the web server. You can choose to either require SSL or allow SSL and non-SSL traffic. 3. When registering a new account on the device, select the "Use SSL" checkbox under the server address. NOTE: If you are using SSL you must use a domain name, not an ip address for the server address. 4. If you are upgrading from a previous version of the client, you can enable SSL on the Registration screen by checking the "Use SSL" checkbox.
After the device has been successfully registered the user will be prompted for whether or not they wish to perform the initial PIM sync.
If the user does choose to perform the initial sync, the request will be immediately sent to the server. The server will process the request and the results will be returned after a few minutes. Refer to the Initial Sync section of the device user guide for further details on initial sync. Uninstalling the Device Application Note: Before uninstalling, please make sure that you are using at least version 4.0.0.7. If you are using a previous version, please upgrade before uninstalling. You may remove the device application from the Smartphone from within the Smartphone, or from within your desktop PC. To uninstall the device application from the device:
To uninstall the device application from your desktop PC:
Note: after the uninstall, you will have to delete the NotifyLink.vol located at either \storage\Application Data or \IPSM\Application Data from your device.
Section 3 - NotifyLink Integration NotifyLink integrates into the inbox that ships with the Smartphone. This is similar to how the NotifyLink Pocket PC application works. Please refer to your device manual for instructions on using the inbox application. Also, you can refer to the NotifyLink Pocket PC user guide, as many things are very similar. Section 4 - Accessing NotifyLink After NotifyLink has been installed, three new items will be added to the Programs list on your device. The items that will be added are NotifyLink Attachments, NotifyLink Prefs and NotifyLink Sync.
Section 5 -
NotifyLink Prefs
When the Prefs application initially opens you will be taken to the Commands page. All of the forms in the Prefs application have a “Menu” button that allows you to navigate to the page you would like to go to. The polling version will also have the Licenses dialog. SMS Push Scheduled Push
The Commands dialog allows you to send the Notify On, Notify Off, and Catchup commands.
The PIM sub menu has six items: Pim Settings, Meeting Request, Initial Calendar Sync, Initial Contact Sync, Initial Tasks Sync, and Remote Lookup.
From this dialog the user can change the PIM account and other PIM settings.
This dialog allows a user to initiate a Meeting Request. All fields must be completed in order for the Meeting Request to be processed.
Upon opening a meeting request, you will be able to accept or decline using links in the email message.
Click the first link to accept the invitation, the second link to decline, and if applicable, the third link for a tentative accept. Unfourtunatly the native Accept/Decine (as shown below) is NOT supported.
The Initial Sync options allow the user to send a command to the server to perform an Initial Sync of a specific PIM type. An Initial Sync should be performed for each type of PIM the user wants to sync with on the device.
After an Initial Sync of a PIM item is performed then the synchronization between Server and
device is automated. So, if a change is made on the device, this change will be made on the server and
vice versa. This is always after an Initial Sync is performed. There is one exception to this
rule and that is with Contacts. Synchronization with Contacts is only one-way, from the device up
to the server. So, a change made on the server will not synch down to the device.
Again, this one-way synchronization is only with Contacts.
Address Book Mappings Contacts can now be synced from
multiple address books into different categories on the Smart Phone. A category
is created for each address book selected for synchronization if they do
not already exist. The same is true for the server. If a contact is
created on the device in a new category, an address book with that same name
will be created on the server. The new contact will then be added to this
category. Moving an item from one address book to another in the Groupwise
Client will now change the category on the device. Changing categories on
the device will also cause the item to be moved on the server. If a new
contact is created in a new category, a new address book will be created
on the server. This new address book will automatically be checked to
synchronize on the server. One other important thing to
know is that if an empty category is removed the on the device the
corresponding address book will not be
removed from the server. Items deleted from a category on the device will
be removed on the server
There are two items in this sub menu, Weekday and Weekend. These allow you to set your automatic synchronization settings for
Monday thru Friday and Saturday thru Sunday independently of each other.
Refer to the Pocket PC user guide for further explanation of these settings.
If there are public address books on the server and the server is set up correctly, using remote lookup will allow users to search through the public address book and add any contacts to the address book.
In the Preferences dialog the user can alter their settings for sending message changes back to the server. They also can turn
off the new message popup notification here and they can select to save attachments directly to a memory card.
There are two options for marking messages as Read or Delete on the
Server. These are No and Yes. Setting the option to Yes
will synch all Deletes and/or Reads with the server. Selecting No
will not synch any Reads and/or Deletes with the server.
The Display New Message Notification checkbox tells the user that he or she has received a
new email when this box is selected. When this box is not selected than the device will not notify
the user when a new email comes in.
The Store Attachments on Memory Card option stores attachments directly to the Memory Card
when this checkbox is selected.
This dialog allows to user to manually edit their encryption key. It also tells what type of encryption is being used for each account.
Section 6 -
The Maintenance sub menu has two items: Delete Multiple Emails and Auto Cleanup Options.
NotifyLink can delete all or a range of Emails located in any of the folders. In this dialog you can select
the options you would like.
The Folder options will have all of the folders located in Pocket Outlook. The default folders will be Deleted Items,
Drafts, Inbox, Outbox, and Sent Items.
The Delete list will contain “Date Range” and “All” options.
The “Delete unread messages?” check box tells whether or not the mass delete should also delete
messages that have not yet been read.
The “Empty the Deleted Items when finished” will remove these messages from the phone instead of
sending them to the Deleted Items folder.
The Auto Cleanup Options sub menu has two items: Cleanup Email and Cleanup PIM.
NotifyLink can automatically clean up your inbox, sent, and deleted items folders. In this dialog you can select the options
you would like.
Cleanup will run every day at the time specified. It can also be run on demand by selecting the Run Now button.
The Folders have the following options.
The “Delete unread messages?” check box tells whether or not the cleanup should also delete messages that have
not yet been read.
When the Cleanup runs, any items that are to be cleaned in the inbox or sent items are moved to the Trash. Any
items that were in the trash that met the criteria are completely removed
and cannot be recovered.
NotifyLink can delete completed tasks or old calendar items. These settings as well as the Cleanup Email
will both be applied when cleanup is run.
The Clean-up Completed Tasks checkbox will clean up tasks that have already been completed.
Logging is a support tool that will allow our
application to keep an updating text file on the device. This text file
will help us troubleshoot your device in extreme cases.
WARNING: This should only be used
as directed from support. Your device might lose performance with logging
enabled.
If you select yes on the prompt the menu will now look like this:
Here you will the option to save the log on the phone or on a memory card.
Also you will have the option to customize the maximum size allowed for this
log.
Licenses (Scheduled Push client only)
On Scheduled Push clients, the licenses form allows the user to manage their accounts. They can add a new license, change an
existing one, or remove a license. Refer to the Pocket PC user guide for more information.
Section 7 -
Downloading Attachments
NotifyLink downloads attachments in their native
desktop format. To download and view an attachment
on a message, first go to the inbox application and
open the message with the attachment. At the bottom
of the text you should see “Mark For Download”. You MUST
select “Mark For Download” first before trying to click the hyperlink.
The file must be downloaded BEFORE you use the hyperlink to view it.
Select this and an options form will appear. Select the attachment
to download and click download. You will have to confirm that
you want to download now and then the attachment will download.
When finished downloading, return back to the message. Select
the link for the message and you will be able to open and view it.
Section 8 -
Saving Attachments
NotifyLink can save attachments to any directory.
These attachments have to be completely downloaded.
To do this, first select a folder that is the destination.
Second, select a message where the attachment lies. Third,
select the attachment. The Save As field will become the name of the attachment;
you can change this if you wish. When everything is all set, push the save soft key.
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